An update for new and existing patients at Spine Solutions




Given the current situation regarding COVID-19, we will now be offering telephone consultations to all new and existing patients that are seeking medical attention. The government is currently recommending that people avoid all unnecessary travel where possible, so choosing to have a telephone consultation over a face-to-face consultation can help you to achieve this.


If you have health issues that limit your accessibility and ability to travel or have decided to self-isolating, then we would like to offer you the option of a telephone consultation during this time.


A telephone consultation is arranged in the same way as any other appointment. A date and time that is convenient for you will be confirmed, as well as your contact details. If required, blood test results, scans and any other relevant medical information will be sent to the consultant beforehand. This will ensure you consultant has all the information required to review during the consultation.


During the consultation, your symptoms will be discussed and a treatment plan agreed. The consultant will then write to your GP (with the patient's consent), copying in any other healthcare professionals that are involved in the treatment plan. All patients receive a copy of this letter too.


Telephone consultations have many benefits including reducing patient waiting times and travel to and from appointments. By speaking on the telephone, we can prevent delays in further investigations and treatment.


Telephone consultations are an excellent method for the consultant to be able to gauge and assess the medical situation before requesting further investigations. Some patients may need to be seen face-to-face, and this can be discussed with your consultant.


Thank you for your understanding, we will update you with more information as it emerges

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